Where is my confirmation email?

Please make sure you put an email address with your order and check your spam/junk folders as sometimes our emails can end up there by mistake - if you did and still can't find your confirmation email - simply email us (support@threadsofgolden.com) and we can edit that for you. 

I need to change or cancel my order

We are unable to change or cancel orders once they have been placed. Once your order had been received, it is moved to filfillment. This means it is being custom printed to avoid overproduction. Items are moved to fulfillment straight away to ensure minimal delays in receiving your order.

When will my order ship?

Orders will ship as soon as they are fulfilled. This is typically between 3-5 working days. Larger orders can take up to 7 days to ship.

Will my accessories arrive with my clothing items? 

All non-clothing items are made and sent separately from clothing items and typically will arrive before or after the clothing due to a faster printing time.

My item arrived damaged/wrong size/incorrect

You can find all info regarding our policies for returns, exchanges or replacements (when applicable) on our Returns Policy Page

What size do I need?

Please see our size charts page for measurements and how to find your most comfortable fit.

How should I care for my new TOGS?

All information regarding care for all items can be found on our Caring for your items page and on the care label inside your garments.

My items have a scent, is this normal?

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment. Neither the residue nor the smell is permanent, and both should go away after one wash.